We have a 30-day return policy. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal credit. Refunds are issued once your item has been received and processed by our fulfillment center. Please note, this can take up to 1 week after delivery. We offer returns on any gear that has not been used or altered/tailored. Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it, is not permitted. Any items returned that are altered/tailored, washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited. On promotions including a 'free' item with order, the promotion will result in a discount for the dollar value of that specific item (ex. free shirt with purchase of pants would be a discount for the value of the shirt). If the pants are returned, only the percentage-of-value for pants to the total order (after the discount) will be refunded. To receive a full refund in this scenario, all items (including the shirt) would need to be returned. If you're unsure about anything, please don't hesitate to contact our customer service team at support@xsuit.com Clearance sales item are final and cannot be exchanged or returned.
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