If you are not 100% satisfied with your xSuit purchase, you can return your order to our warehouse for an exchange or refund within 45 days from the delivery date.
We offer free exchanges and returns within the contiguous US and will provide you with a digital Prepaid USPS label.
As long as you haven’t worn the items outside and you’re within 45 days of the delivery date, it only takes three simple steps:
That’s it! We’re proud to offer one of the easiest exchange and return programs online. No return shipping fees in the US, no restocking fees.
Returned items must be in original condition and include all accompanying accessories (hang tags, packaging, spare buttons). They must be unwashed and unaltered and have no smells, stains, or signs of wear and tear.
Returns can be refunded to the original payment method or received as store credit. If you are returning your order for a full refund, please include any free item received when shipping the return or you may be charged for it.
Once your return has arrived at our warehouse, please allow up to 10 business days for inspection and approval. After being approved, your refund will be issued. Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
Get Started
We offer free exchanges and returns within the contiguous US and will provide you with a digital Prepaid USPS label.
As long as you haven’t worn the items outside and you’re within 45 days of the delivery date, it only takes three simple steps:
- Visit our Returns Portal and enter the order number and postal code.
- Select the option to exchange or return and answer a few questions.
- Print your return label and mail back the item(s).
That’s it! We’re proud to offer one of the easiest exchange and return programs online. No return shipping fees in the US, no restocking fees.
Returned items must be in original condition and include all accompanying accessories (hang tags, packaging, spare buttons). They must be unwashed and unaltered and have no smells, stains, or signs of wear and tear.
Returns can be refunded to the original payment method or received as store credit. If you are returning your order for a full refund, please include any free item received when shipping the return or you may be charged for it.
Once your return has arrived at our warehouse, please allow up to 10 business days for inspection and approval. After being approved, your refund will be issued. Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
FAQ
International customers must source their own return shipping label and are responsible for all return fees including customs/duties.
Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
Gift cards are not valid for return or exchange.
Items marked as Final Sale are not valid for exchange or refund. If you receive a defective item, we will take responsibility and honor them under our 1-year warranty.
Due to the hygienic nature of masks, we cannot accept returns or exchanges once the package has been opened.