The X Suit is to be dry-cleaned only. All care instructions can be found on the garment label. Because The X Suit is stainproof, odour resistant and liquid repellant, it should only be dry-cleaned when absolutely needed. Recommended 1-4 times a year, depending on the frequency of usage. For minor stains, simply apply a damp cloth to remove the stain.
Ironing is not required, and should be avoided when possible. In most cases, wearing the X Suit for a few minutes will cause wrinkles to disappear due to your body heat. If ironing is necessary, be sure to use the coolest setting possible and quick strokes (i.e. don’t leave the iron on the material for prolonged periods of time). Steaming is a great alternative to ironing.
The X Suit is liquid repellent, as well as stain proof. It is however not waterproof and cannot be submerged in water.
The X Suit has built in air pockets and all finishings are done to maintain the suit's natural breathability.
The tech finishings applied to the X Suit are patended and far superior to any of it's competing products. Unlike competing brands, our finishing is more durable and longer lasting. It is also 100% vegan and no animals were used in the making.
We offer a wide range of sizes from US 34 to 48 (EU 44 to 58) for the jackets in Short, Regular and Long length. Pants are offered in US 28 to 42 (EU 44 to 58).
Through extensive testing, we've determined that the X Suit can be dry cleaned up to 10 times before it's water repellency begin diminishing. After 10 dry cleans, the liquid repellency will start to diminish gradually by 5% per every 5 washes.
Absolutely! Any tailor can work with our products. In fact, our pants run long so that you can get them hemmed to your perfect length. The best news? We reimburse for pant hemming via store credit. Just email a picture of your receipt to firstname.lastname@example.org and we will gladly send you the amount of hemming!
All of our pants come in a long inseam so you can get the perfect fit through hemming as needed. We reimburse for hemming via store credit, so just send a copy or picture of your receipt to email@example.com get a store credit!
We produce all of our pants with a single longer inseam because we want you to be able to get them hemmed to your perfect length. We reimburse for pant hemming via store credit.
We offer all main payment types such as major credit cards MasterCard, Visa and American Express, as well as PayPal, Apple Pay, Google Pay and Bitcoin.
We are unable to edit an order once it’s been placed. If your order has not been packed or shipped yet, we may be able to cancel it and allow you to place a new order. To check on the status and see if you can cancel your order, please email firstname.lastname@example.org with your order number. If your order has already been packed and/or shipped, we are unable to turn it back around. Once you receive the gear, you may make any necessary returns or exchanges.
Although this rarely happens, it is a product of e-commerce. While our website inventory is constantly updated, simply adding to cart does not take an item out of inventory. If multiple people have the last item in their cart at the same time, the 1 piece that is left will go to whatever order comes in first. We try to be as proactive as possible regarding this occurrence. If this happens to you, we can either send you a different color, some store credit, or refund your payment method.
We try to make shipping and delivery as easy as possible. Some simple things you can do to make sure you receive your package without complication are: Ship to an address that will allow you to be present during delivery - if you can receive packages at work and it’s not a hassle to bring home, we find that this works best. Track your package frequently - Keeping up-to-date on your package’s whereabouts will ensure that you have the most accurate data available. The quicker you know about an issue with delivery, the better chances are that something can be done before it gets rerouted back to us.
Your X Suit will typically arrive within 5-7 business days after shipping has been confirmed. You will receive a tracking number to follow your order once shipped.
We offer free shipping with DHL or FedEx to the following coutries only: Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong-Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, taiwan, United Kingdom and United States.
All of our dispatches are before taxes (including dispatches for exchanges). The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country.
DUTY FREE TO THE USA & AUSTRALIA
We understand that customers may be frustrated with unexpected customs and duty charges not included in the initial order cost; however, these charges are imposed by your local government (varying by country) so we are unable to refund customers for these charges (including customs and duties charges for any further exchanges). We are constantly looking to expand our business globally and will strive to offer easy and affordable shipping options on all international orders.