The X Suit is to be dry-cleaned only. All care instructions can be found on the garment label. Because The X Suit is stainproof, odour resistant and liquid repellant, it should only be dry-cleaned when absolutely needed. Recommended 1-4 times a year, depending on the frequency of usage. For minor stains, simply apply a damp cloth to remove the stain.
Ironing is not required, and should be avoided when possible. In most cases, wearing the X Suit for a few minutes will cause wrinkles to disappear due to your body heat. If ironing is necessary, be sure to use the coolest setting possible and quick strokes (i.e. don’t leave the iron on the material for prolonged periods of time). Steaming is a great alternative to ironing.
The X Suit is liquid repellent, as well as stain proof. It is however not waterproof and cannot be submerged in water.
The X Suit has built in air pockets and all finishings are done to maintain the suit's natural breathability.
The tech finishings applied to the X Suit are patended and far superior to any of it's competing products. Unlike competing brands, our finishing is more durable and longer lasting. It is also 100% vegan and no animals were used in the making.
We offer a wide range of sizes from US 34 to 48 (EU 44 to 58) for the jackets in Short, Regular and Long length. Pants are offered in US 28 to 42 (EU 44 to 58).
Through extensive testing, we've determined that the X Suit can be dry cleaned up to 10 times before it's water repellency begin diminishing. After 10 dry cleans, the liquid repellency will start to diminish gradually by 5% per every 5 washes.
Absolutely! Any tailor can work with our products. In fact, our pants run long so that you can get them hemmed to your perfect length. The best news? We reimburse for pant hemming via store credit. Just email a picture of your receipt to email@example.com and we will gladly send you the amount of hemming!
All of our pants come in a long inseam so you can get the perfect fit through hemming as needed. We reimburse for hemming via store credit, so just send a copy or picture of your receipt to firstname.lastname@example.org get a store credit!
We produce all of our pants with a single longer inseam because we want you to be able to get them hemmed to your perfect length. We reimburse for pant hemming via store credit.
We offer all main payment types such as major credit cards MasterCard, Visa and American Express, as well as PayPal, Apple Pay, Google Pay and Bitcoin.
We are unable to edit an order once it’s been placed. If your order has not been packed or shipped yet, we may be able to cancel it and allow you to place a new order. To check on the status and see if you can cancel your order, please email email@example.com with your order number. If your order has already been packed and/or shipped, we are unable to turn it back around. Once you receive the gear, you may make any necessary returns or exchanges.
Although this rarely happens, it is a product of e-commerce. While our website inventory is constantly updated, simply adding to cart does not take an item out of inventory. If multiple people have the last item in their cart at the same time, the 1 piece that is left will go to whatever order comes in first. We try to be as proactive as possible regarding this occurrence. If this happens to you, we can either send you a different color, some store credit, or refund your payment method.
Since our fulfillment center gets to your order so quickly, you must send an email as soon as possible and we'll do our best to make the change. Depending on how soon we receive the address change email, we'll be able to let you know if the change can be made. We'll do all we can to help with an alternate solution if the above condition can't be met.
We try to make shipping and delivery as easy as possible. Some simple things you can do to make sure you receive your package without complication are: Ship to an address that will allow you to be present during delivery - if you can receive packages at work and it’s not a hassle to bring home, we find that this works best. Track your package frequently - Keeping up-to-date on your package’s whereabouts will ensure that you have the most accurate data available. The quicker you know about an issue with delivery, the better chances are that something can be done before it gets rerouted back to us.
Our fulfillment center typically fulfills orders within 24-72 business hours except holiday time where orders can take slightly longer to ship out. Orders placed anytime during the week will usually be shipped the following business day and orders placed on the weekend typically ship on the following Monday or Tuesday. Once your order has shipped, you will receive a shipping confirmation with your tracking number.
Your X Suit will typically arrive within 3-4 business days after shipping has been confirmed. You will receive a tracking number to follow your order once shipped.
We ship to the following coutries only: Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong-Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, taiwan, United Kingdom and United States.
We offer free shipping with DHL or FedEx to the following coutries only: Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong-Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, taiwan, United Kingdom and United States.
All of our dispatches are before taxes. The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country. Any customs duties and levies shall be borne by the buyer.
DUTY FREE TO THE USA & AUSTRALIA
We understand that customers may be frustrated with unexpected customs and duty charges not included in the initial order cost; however, these charges are imposed by your local government (varying by country) so we are unable to refund customers for these charges. We are constantly looking to expand our business globally and will strive to offer easy and affordable shipping options on all international orders.
If you need to issue a return/exchange, you may do it through our ReturnsCenter here. Simply enter your order number and email and choose the item(s) you would like to return/exchange.
We have a 60-day return policy. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal credit. Refunds are issued once your item has been received and processed by our fulfillment center. Please note, this can take up to 1 week after delivery. We offer returns on any gear that has not been used or altered/tailored. Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it, is not permitted. Any items returned that are altered/tailored, washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited. On promotions including a "free" item with order, the promotion will result in a discount for the dollar value of that specific item (ex. free shirt with purchase of pants would be a discount for the value of the shirt). If the pants are returned, only the percentage-of-value for pants to the total order (after the discount) will be refunded. To receive a full refund in this scenario, all items (including the shirt) would need to be returned. If you're unsure about anything, please don't hesitate to contact our customer service team at firstname.lastname@example.org Clearance sales item are final and cannot be exchanged or returned.
We have a 60-day exchange policy. Exchanges are process once your item has been received and processed by our fulfillment center. Please note, this can take up to 1 week after delivery. We understand that while we trust that our products are designed, produced, and manufactured in the best way possible, there's always room for improvement. We want you to get into gear from us that makes you 100% happy and while we are still expanding, it may take our customers a few tries to find that perfect fit, feel, and aesthetic exactly for you. If the new desire size is not availbale our team will contact you and offer you a refund or store credit. We offer free shipping and exchanges on any gear that has not been used or altered/tailored as a favor for your support, understanding, and flexibility. Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it or would like a different color is not permitted. Any items returned that are altered/tailored, washed, worn, or damaged will not be eligible for exchange, and item will be forfeited. On promotions including a "free" item with order, the promotion item can't be exchange. Clearance sales item are final and cannot be exchanged or returned.
We are unable to accept returns for gear that has been damaged via dry-cleaning, faulty care, accidents, etc. For gear that has been damaged as a sign of manufacturing defect or faulty quality (though rare). If this happens to your gear, please email us at email@example.com with the following information: Your first and last name used to order + Your order number for the damaged gear + Description of the damage + Photo(s) of the damage. If this happens, we can help with either getting a replacement item or repairing the damaged item at your local tailor.
You’re more than welcome to try on the gear at home and decide if you like the gear, if not, then the gear is still returnable. We typically cannot take back merchandise that has been used. Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it or would like a different color is not permitted. If you have any questions, please email us at firstname.lastname@example.org
In the event of delivery of incomplete goods, the buyer must inform us by email, at email@example.com, requesting a new delivery that fits the order, with dispatch costs to be borne by us.
All the products given to the carrier are and remain in an excellent state. We attach particular importance to the quality of our products and we are very attentive to the opinions of our customers. The buyer must inform us by email at firstname.lastname@example.org. Our customer service will reply to you and inform you of the process that follows.
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