- Care Instructions
- The xMask can be machine washed and/or cleaned by hand. Note that the xMask filters cannot be washed and should be disposed of after 100 hours of use.
- Safety and comfort
- The xMask offers the best protection against toxic particles and droplets. Equipped with multi-layered filters and made with antimicrobial and breathable fabrics, the xMask provides the ultimate comfort without compromising on protection.
- Return Policy
- We have a 30-day return policy. All refunds will be issued back to your original payment method, wherever possible. Refunds are issued once your item has been received and processed by our fulfillment center. Please note, this can take up to 1 week after delivery. We offer returns on any gear that has not been used or altered/tailored. Note, while we offer returns on the xMask, any and all xMask filters purchases are final. For more information please see the support page.
- Exchange Policy
- We have a 30-day exchange policy. Exchanges are processed once your item has been received and processed by our fulfillment center. Please note, this can take up to 1 week after delivery. We want you to get into gear from us that makes you 100% happy and while we are still expanding, it may take our customers a few tries to find that perfect fit, feel, and aesthetic exactly for you. If the new desire size is not availbale our team will contact you and offer you a refund or store credit. Note, while we offer exchanges on the xMask, any and all xMask filters purchases are final. For more information please see the <a href="/support">support page</a>.
- Shipping Address Change
- Since our fulfillment center gets to your order so quickly, you must send an email as soon as possible and we'll do our best to make the change. Depending on how soon we receive the address change email, we'll be able to let you know if the change can be made. We'll do all we can to help with an alternate solution if the above condition can't be met.
- When Will My Order Ship?
- Due to high volume, delivery times may be delayed by 7-9 days. Our fulfillment center typically fulfills orders within 24-72 business hours except holiday time where orders can take slightly longer to ship out. Orders placed anytime during the week will usually be shipped in 2 business day and orders placed on the weekend typically ship on the following Monday. Once your order has shipped, you will receive a shipping confirmation with your tracking number.
- Damaged Parcel
- All the products given to the carrier are and remain in an excellent state. We attach particular importance to the quality of our products and we are very attentive to the opinions of our customers. The buyer must inform us by email at firstname.lastname@example.org. Our customer service will reply to you and inform you of the process that follows.
- Payment Options
- We offer all main payment types such as major credit cards MasterCard, Visa and American Express, as well as PayPal, Apple Pay, Google Pay and Bitcoin.
- Modify My Order
- We are unable to edit an order once it’s been placed. If your order has not been packed or shipped yet, we may be able to cancel it and allow you to place a new order. To check on the status and see if you can cancel your order, please email email@example.com with your order number. If your order has already been packed and/or shipped, we are unable to turn it back around. Once you receive the gear, you may make any necessary returns or exchanges.
- Out Of Stock
- HOUSE OF X® comes out with new collections every season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
- Do I Pay Taxes?
- All of our dispatches are before taxes (including dispatches for exchanges). The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country.
ships in five days All orders ship in five days or less from the date of purchase
Free shipping to the USA Shipping to the United States is free and without duties.
guaranteed fit Our products are quality tested and design to achieve the best-fit