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30 day trial

Get a feel for your xSuit from the comfort of your home. Road-test our extensive features. Hassle-free. You're welcome to return them to us at any point within 30 days of purchase or delivery.

Free exchange

Worried about ordering the wrong sizes? Prefer a different color after receiving your order? Don't worry! Our exchanges are seamless and free.

Masks and filters

Because our masks and filters are hygiene products, we do not accept returns for these specific products. If you receive the product with any quality issues, feel free to contact us and we’ll assist you with an exchange. Please note that we will not accept order cancellations once the items are on route or delivered. Address changes are not allowed after placing an order. Our masks are not medical grade items. We do not claim any medical benefits. Our filters and masks are not intended to prevent, treat, or cure any diseases.

Care instructions
The X Suit is to be dry-cleaned only. All care instructions can be found on the garment label. Because The X Suit is stainproof, odour resistant and liquid repellant, it should only be dry-cleaned when absolutely needed. Recommended 1-4 times a year, depending on the frequency of usage. For minor stains, simply apply a damp cloth to remove the stain.
Wrinkles & Ironing
Stain & Liquid repellency
Breathability
xMembrane® technology
Durability of technology
Sizing
Tailoring
Pant length & hemming
Pant inseams
Return policy
We have a 30-day return policy. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal credit. Refunds are issued once your item has been received and processed by our fulfillment center. Please note, this can take up to 1 week after delivery. We offer returns on any gear that has not been used or altered/tailored. Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it, is not permitted. Any items returned that are altered/tailored, washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited. On promotions including a 'free' item with order, the promotion will result in a discount for the dollar value of that specific item (ex. free shirt with purchase of pants would be a discount for the value of the shirt). If the pants are returned, only the percentage-of-value for pants to the total order (after the discount) will be refunded. To receive a full refund in this scenario, all items (including the shirt) would need to be returned. If you're unsure about anything, please don't hesitate to contact our customer service team at support@houseofx.com Clearance sales item are final and cannot be exchanged or returned.
Exchange policy
How to return or exchange?
How long does the process take?
Returning an item that I’ve worn
Returning an item that is undamaged
Shipping address change
Since our fulfillment center gets to your order so quickly, you must send an email as soon as possible and we'll do our best to make the change. Depending on how soon we receive the address change email, we'll be able to let you know if the change can be made. We'll do all we can to help with an alternate solution if the above condition can't be met.
When will my order ship?
Missing item(s)
Defective article
Damaged parcel
My suit ripped / got damaged
Payment options
We offer all main payment types such as major credit cards MasterCard, Visa and American Express, as well as PayPal, Apple Pay, Google Pay and Bitcoin.
Modify my order
Out of stock
Do I pay taxes?
When can I expect delivery
Where does it ship?
How much is shipping?
How much are duties?
EMAIL Drop us an e-mail, whatever your request. We'll get back to you.
Call Give us a call, whatever your question. We'll be happy to help you.
Chat Chat live with using the bubble in the corner. We'll answer instantly.
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