At xSuit, we stand behind the quality of our products 100%. We have a 1-year warranty period on any defects in materials or workmanship.
Keep in mind that we don't cover issues caused by altering (such as hemming), exposure to harsh chemicals, or if the defect has been caused by excessive wear and tear. If you’re unsure if it’s wear and tear or a manufacturing issue, contact us and we’ll be more than happy to help.
The xSuit 3.0, 2.0 and 1.0 are splash, water, and dust resistant and have been tested under controlled laboratory conditions. Splash, water, and dust resistance are not permanent conditions and resistance will decrease as a result of normal wear and washing. This is highly dependent on the frequency of washing and the method of washing (whether dry clean or machine wash). Please follow our care instructions on the garment, hand-tags or care page here.
Liquid damage is not covered under our warranty.
To submit a warranty claim, please contact us at firstname.lastname@example.org for a warranty evaluation. Our warranty team will review your request and issue further instructions. Proof of purchase necessary.