- XMASK DISCLAIMER:
- The xMask is a reusable, non-medical grade face mask. It is intended for use by the general public. For optimal protection, we advise washing the xMask prior to the first use and after each subsequent use. It is designed to be worn over the mouth, nose and chin and secured by the adjustable straps. Do not share your xMask with others. While wearing the mask, do not touch your face or re-fasten it once it is secured to, particularly while outside. Wash your hands immediately after removing the xMask prior to touching your eyes, nose and mouth.
The use of the xMask does not replace other necessary measures to stop the spread of disease, and is intended for use only while following social distancing guidelines. Please continue to wash your hands, refrain from touching your face and maintain a proper social distance while using the xMask.
- Care Instructions
- Machine washable using cold water only. Preferably wash by hand. Filter and valves must be removed when washing the mask. Hang to dry. Please note that the xMask filters cannot be washed and should be disposed of and replaced regularly.
- Return & Exchange Policy
- Due to the hygienic nature of face-masks, the xMask is non-returnable and non-exchangeable. For masks that has been damaged as a result of a manufacturing defect (very rare) or damaged during delivery, please email us at email@example.com within 24 hours of receiwith the following information: Your first and last name used to order, your order number for the damaged gear, a description of the damage and photo(s) of the damage. If this happens we can replace the item.
- Shipping Address Change
- Our fulfillment center typically fulfills orders within 24-72 business hours. We ship with FedEx (4-5 days) for garments, and DHL (7-10 days) for masks. Send an email as soon as possible to firstname.lastname@example.org and we'll do our best to make the change. Depending on how soon we receive the address change email, we'll be able to let you know if the change can be made. We'll do all we can to help with an alternate solution if the above condition can't be met.
- When Will My Order Ship?
- Our fulfillment center typically fulfills orders within 24-72 business hours except holiday time where orders can take slightly longer to ship out. Orders placed anytime during the week will usually be shipped the following business day and orders placed on the weekend typically ship on the following Monday or Tuesday. We ship with FedEx (4-5 days) for garments, and DHL (7-10 days) for masks. Once your order has shipped, you will receive a shipping confirmation with your tracking number.
- Missing Item(s)
- In the event of delivery of incomplete goods, the buyer must inform us by email within 24 hours, at email@example.com, requesting a new delivery that fits the order, with dispatch costs to be borne by us.
- Defective Article
- For gear that has been damaged as a result of a manufacturing defect (very rare), please email us at firstname.lastname@example.org with the following information: Your first and last name used to order, your order number for the damaged gear, a description of the damage and photo(s) of the damage. If this happens we can replace the item.
- Damaged Parcel
- If the contents of your parcel are damaged during transit, you must submit your claim in writing and by email at email@example.com. Our customer service will reply to you and inform you of the process that follows.
- Payment Options
- We offer all main payment types such as major credit cards MasterCard, Visa and American Express, as well as PayPal, Apple Pay, Google Pay and Bitcoin.
- Modify My Order
- We are unable to edit an order once it’s been placed. If your order has not been packed or shipped yet, we may be able to cancel it and allow you to place a new order. To check on the status and see if you can cancel your order, please email firstname.lastname@example.org with your order number. If your order has already been packed and/or shipped, we are unable to turn it back around. Once you receive the gear, you may make any necessary returns or exchanges.
- Out Of Stock
- HOUSE OF X® comes out with new collections every season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
- Do I Pay Taxes?
- All of our dispatches are before taxes (including dispatches for exchanges). The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country.
Ships within 1 business day All orders ship in 24 hours or less from the date of purchase
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